Booking and Refund Policy
We know life with pregnancy and little ones can be unpredictable! Here’s a clear outline of how our bookings and refunds work.
Group Classes & Courses
Your place is confirmed once payment has been received.
If you need to cancel before the start of a class/course, please give us at least 7 days’ notice. We’ll do our best to move you to another date if space allows.
Courses (e.g. 5-week blocks): Once a course has started, refunds cannot be given if you miss or cancel sessions partway through.
Missed sessions in a block cannot be carried over, transferred to another course, or refunded.
Cancellations after the notice period are non-refundable.
1-to-1 Sessions
Cancellations with less than 24 hours’ notice will still be charged in full.
If you need to reschedule, let us know as soon as possible — we’ll always try to accommodate.
Cancellations by Us
If we ever need to cancel or reschedule, we’ll contact you straight away and offer either a new date or a full refund.
Products
Faulty, damaged or incorrect items can be returned for a replacement or refund if you contact us within 14 days.
Non-faulty items can be returned unused and in their original packaging within 14 days (postage not included).
Some items (like opened hygiene products, digital downloads or personalised products) are non-returnable unless faulty.
✨ Please note: Our classes and courses are for education and support only, and are not a substitute for medical advice. Always consult your healthcare professional if you have concerns.