Complaints Policy

We aim to provide a high-quality, supportive service at all times. However, if you ever feel unhappy with our service, we want to know so we can put it right.

How to Raise a Complaint

• Please speak to us directly as soon as possible — often issues can be resolved quickly with a conversation.

• If you prefer, you can email us at info@nurturingmaternitysupport.co.uk with details of your concern.

Our Commitment

• We will listen carefully and treat your complaint with respect.

• We will acknowledge your complaint within 5 working days.

• We will aim to resolve it within 10 working days.

• If we need more time, we’ll let you know and keep you updated.