Terms and Conditions

Welcome to Nurturing Maternity Support. These terms and conditions set out how we handle bookings for our classes and sessions, and purchases of any items we sell. By booking a class or buying from us, you are agreeing to these terms.

1. Classes and Sessions

  • Bookings: Your place is only confirmed once payment has been received.

  • Cancellations by you:

    • Group classes: Please give at least 7 days’ notice if you need to cancel. Refunds may not always be possible after this, but we’ll try to move you to another class where we can.

    • 1-to-1 sessions: If you cancel with less than 24 hours’ notice, the session will still be charged.

  • Cancellations by us: If we have to cancel or reschedule, we’ll let you know as soon as possible and offer an alternative date or a full refund.

  • Non-transferable: Bookings are for you (and your partner, if applicable) only, unless we agree otherwise.

2. Products

  • Availability: All orders depend on stock being available. If there’s an error in pricing or description, we may need to cancel the order.

  • Payment: Full payment is needed before items are dispatched.

  • Delivery: We aim to post items within 2 working days, though delivery times may vary.

  • Returns:

    • If your item arrives faulty, damaged or incorrect, please let us know within 14 days so we can arrange a replacement or refund.

    • You can return non-faulty items within 14 days if they are unused and in their original packaging (postage not included).

    • Some products (like digital downloads, personalised items, or opened hygiene products) cannot be returned unless faulty.

3. Payments

We accept payment via credit / debit car payment and bank transfer. All prices are in GBP and include/exclude VAT as applicable.

4. Important Information

  • Our classes and services are designed for support and education only – they do not replace medical advice. Always speak to your healthcare professional about any concerns.

  • We cannot accept responsibility for any loss, injury or damage that arises from taking part in our classes or using our products, except where the law requires it.

5. Privacy

We respect your privacy. Any personal information you share with us will be kept safe and only used to provide services, process orders, or meet legal obligations. Please see our Privacy Policy for more details.

6. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes will be handled through the courts in this region.